Nowadays, it is simply impossible to live without a phone. We are all accustomed to this common means of communication as something ordinary. Many schoolchildren now have a personal mobile phone.
But does every schoolchild know that there is telephone etiquette?
Remember the basic rules for communicating on the phone:
You cannot call on the phone and say to the person who answered the phone in the tone of an order: “Mishu!” First, you need to say hello and introduce yourself first. Secondly, don’t forget: you expect that they will do you a favor - they will call your friend on the phone. This means you need to ask for it politely. And be sure to thank for the answer, even if your friend was not at home, and say goodbye.
You can’t start a telephone conversation with the question: “Who is this?” No one is obligated to introduce themselves to you - you are the one calling and bothering people.
. “Hello” is a special telephone word. You can also use a short “yes” or “listening” instead. The manner of talking on the phone always carries important information about a person and is part of his image.
You should not make frequent phone calls or at late times, even if you disturb someone very close to you.
Never address a stranger on the phone using a first name, even if you thought it was a child who answered - your impression may be wrong.
Don't be afraid of the telephone answering machine - formulate your message clearly and concisely. State your name and telephone number where you can be called back.
You should not leave an invitation on your answering machine - such an invitation is considered impolite. Be sure to call your friend and invite him personally.
You should not thank someone over the phone for a gift or important service. This must be done in person. It is also not recommended to express condolences over the phone.
Excessive politeness is inappropriate when contacting a help desk operator - here you need clear information from both sides. But even in this case, one cannot do without the words thank you and please.
Telephone bullying is unacceptable. Violators face heavy fines for false calls and telephone hooliganism.
To discuss some important matter that will require a lot of time, arrange a call with your friend in advance.
You cannot talk for a long time or loudly on a mobile phone in in public places.
In the theater, in the library, in the museum, on an excursion, at a concert Cell phones must be disabled.
Business Etiquette telephone conversation
Business phone etiquette makes life a lot easier. Today there are many companies. Some companies go bankrupt not because their business is going wrong, but because their employees do not know the rules for telephone conversations with clients. Today I would like to tell you about how to conduct business negotiations correctly. If you want to avoid clients turning away from you, learn business telephone etiquette. This will help you look professional in the eyes of your partners.
1. Watch your intonation. During communication, people convey information to each other using three methods: “body language” (55%), intonation (38%) and words (7%). When communicating on the phone, we try to convey to the interlocutor the meaning of our messages using intonation and words .
Intonation - 86%;
Words - 14%.
Your intonation and voice help your interlocutor understand what kind of person you are. When communicating on the phone, you should not lounge on a chair and put your feet on the table. If a person is lying down or half-sitting, the timbre of his voice changes, this happens because the angle of his diaphragm changes. Therefore, a person, even without seeing you, knows that you are lying down.
2. Be sure to greet the caller. If you greet the caller, it lets him know that his call is important to you. When answering a call, you should not say: Hello, I’m listening, and so on.
3. Always try to introduce yourself over the phone. After the greeting, be sure to introduce yourself and say the name of the company. When receiving external calls, two methods are used, the so-called “minimum” and “maximum”: “Minimum” method: Greeting + name of the organization. “maximum”: “minimum” + the name of the person who answered the phone.
4. You try to answer calls after the 3rd ring. If you pick up the phone after the first call, the person who called may think that you have nothing to do. If the phone rings more than 4 times, then the caller will begin to get nervous.
5. When calling, do not say “You’re worried about...” or “You’re worried about...”. Just say: “Good morning, Marina from Ogonyok magazine is calling you.”
6. After calling, ask if the person has time to listen to you. After introducing yourself, do not immediately start talking about business; first, find out if the interlocutor has time to talk with you. There are two ways to use these tips:
Introduce yourself + ask about free time + say the purpose of the call.
Introduce yourself + say the purpose of the call + ask about free time.
7. Try to get to the most important thing as quickly as possible. Introduce yourself and ask for time to talk, don’t waste time with meaningless questions like: So, how do you like the weather?
When communicating on the phone, busy clients don't like to deviate from the topic. Of course, there is a slight exception to this rule if you have developed a good relationship over the years of working together.
8. Using the “hold” function. This feature allows you to retain the client if necessary. This function is designed to: print required document; call to the phone the right person; or ask a colleague for help. If you want to put a person on hold, ask if the other person has time to wait a little, and be sure to explain the reason for the wait. For example: “Can you wait to help me contact accounting?” After resolving the issue, thank the person who was waiting. If you know you'll have to wait a long time, then you shouldn't put the person on hold. Apologize and say that you will call back after solving his problem.
9. If they ask a person who is not at work right now, do not hang up immediately. If the right person is not available, offer your help. If the person does not agree to your offer, then ask to leave a message. For example, like this: What should I tell my colleague? This is called telephone ethics.
10. At the end of the dialogue, say goodbye to your interlocutor. Before you say goodbye to a person, ask: “Can I help you with anything else?”, and only after receiving a negative answer, say goodbye.
11. Try to adapt to the speed of speech of the interlocutor. Don't think that the faster you speak, the faster your interlocutor will mark you. On the contrary, if they cannot keep up with your speech, people will miss your train of thought and become completely confused. Try to vary the speed of your speech.
12. Telephone etiquette is advised. When communicating on the phone, do not be distracted: do not drink, do not eat, and do not smoke. This is very audible over the phone and very annoying.
13. You should not apologize to your interlocutor for wasting his time. This advice also applies to business meetings. If you think that you have distracted your interlocutor from important matters, then do not tell him about it out loud. Just say, “Sorry, our conversation has gone on a bit, I probably took up a lot of your time.” Instead of apologizing, simply thank the other person. It sounds something like this: I understand how busy you are, thank you for the time spent on our conversation.
14. Telephone ethics recommends caution against using a speakerphone. Do not use speakerphone unless absolutely necessary and without warning the interlocutor. If a client hears you using a speakerphone without his consent, he may become wary. Moreover, he can draw certain conclusions. That person has more important things to do besides communicating with me, or most likely someone is eavesdropping on us.
15. Communication with secretaries. If in the course of your work you communicate with secretaries. You must listen to their opinion.
Here are some rules for telephone conversations with secretaries. Don't consider yourself above them. Don't insult or humiliate them. As a rule, these people have great power over some decisions of their superiors. Secretaries can become either your allies or enemies, it all depends on you. If they wish, they can present information from you as just another trick of an obsessive idiot. They are able to make sure that your mail never reaches the director of the enterprise. Using etiquette business conversation by phone, when communicating with the secretary, you receive faithful assistant. Try to build friendly relations with the secretary.
Here's everything you need to know about business telephone etiquette.
Continuation of the tape:
Business, success, motivation. Smart magazine.
09 Oct 2017Ending your workday correctly is the key to success What successful people do in the last 10 minutes of their workday: You may spend the last 10 minutes of your workday staring at the clock, counting the seconds until you are free. Or maybe you're immersed in work until the very last minute, and then you grab your things and leave without saying goodbye to anyone. If any of these scenarios sound familiar to you, it may be time to reconsider your end-of-the-day traditions. Michael Kerr, international business expert and author of No More Serious! Let's add a little humor to work "(You Can"t Be Serious! Putting Humor to Work), says: “It is very important how you end the work day. It can determine your mood for the rest of the day; it can affect your personal life, general feeling of happiness, quality of sleep, and also sets the tone for the next day." Lynn Taylor, an American workplace expert, wrote the book "Tame Your Terrible Office Tyrant: How to Deal with a Capricious Boss and Thrive at Work" (Tame Your Terrible Office Tyrant : How to Manage Childish Boss Behavior and Thrive in Your Job) She says the most successful people usually create an action plan to deal with current problems that may interfere with their focus on the next morning's events - both planned and unexpected. To-Do Lists Taylor mentions that successful professionals always keep an eye on their to-do lists, which are constantly updated, she adds, “However, in the last 10 minutes, they also check to see how much of the day's tasks have been completed. These people adjust their final to-do list accordingly, rather than abruptly leaving work and expecting to remember all the details the next morning.” 2. They Organize Your Desk and Computer Projects take much longer if you're disorganized. Taylor says, “Desktop and computer chaos makes it difficult to think clearly and prioritize effectively; it also complicates the search important documents. Keep your digital and paper documents organized so you can find them quickly when you need them.” 3. They review the amount of work completed Taylor believes: you need to not only concentrate on what has not yet been done, but also look back at the work already completed. Kerr agrees: “Even one minute of reviewing the work completed can provide insight into progress, and on a particularly difficult and overloaded day, it can remind you that much more has been accomplished than it seems. Psychological research show that even a brief review of the work performed - great way improve your mood." 4. They review the day. Successful people thinking not only about the projects they worked on during the day, but also trying to understand why something went according to plan or vice versa. Taylor says, “Skilled professionals know that if they don’t learn, they don’t grow.” 5. They reduce the volume of “urgent” conversations You are on call all day, but letters and calls come in a continuous stream - right up to the last minutes of the working day. Taylor notes, “This is where time management skills come in—successful people can decide what needs immediate attention and what can wait.” Try to postpone long conversations on important issues until the most productive time - that is, until the morning. Taylor advises: “Think about whether important issues can be deferred to a specific time.” next day. Otherwise, the matter may drag on until late, you and your interlocutors will run out of energy and time will be running out. This delay will also give time to think about the matter better.” 6. They Stay Focused Taylor explains: “Typically, in the evening, people are less alert and have a harder time concentrating.” Try to stay focused and not get carried away with other things at the very end of the day. 7. They define tasks for the next day Successful people make a list of what will be ready by the morning and define the main tasks for the next day. Taylor advises: "You may have a couple of things that are your main focus, but it's best to write them down so you have a base to start with the next morning." Kerr adds, “The more thoughts you can get down on paper, the more likely you are to be able to focus on life outside of work with a clear head and ready to start the next day.” 8. They tell you if they can be reached before the next morning. The most successful people analyze how free they will be and whether they can be contacted if necessary, and then tell those who might need it. Kerr says: “Do you go into ‘total darkness’ and completely lose contact with the office? Or do you make some exceptions? It depends on the situation, and there is no one right answer. The most important question to ask yourself is: “How ready am I to be available in work time 9. They review the next day's schedule There's nothing worse than starting your workday with the news that you have an important meeting in five minutes. Kerr states, “Successful people know how to create a schedule and plan for the next day and - more importantly - imagine how that day will turn out.” This allows you to start work with more confidence and less stress. 10. They express gratitude for the support provided. Good teams are built on the basis of gratitude and recognition. Kerr says: “The habit of thanking someone at the end of the day is incredible effective method improve your own mood and end your and someone else’s day on a good note.” 11. They wish their colleagues a pleasant evening. Friendly “ good evening" is very underestimated - and requires very little effort. Taylor says, “It reminds your boss and employees that you are a real person, not just a colleague.” Moreover, in this way you focus the attention of your colleagues and management on the fact that you left. 12. They leave on a positive note Before you leave, lift your spirits with a smile, Taylor recommends. “This will prepare you to say goodbye to your colleagues on a good note.” Successful leaders leave a positive impression at the end of the day that lasts until the next morning. 13. They Still Leave Successful people overcome the temptation to stay longer. They know how important it is to maintain a work-life balance, so they try to leave the office not too late. Taylor says, “Staying at work unnecessarily reduces the level of performance you will need tomorrow.”
Many people chat on the phone. Business people talking. The percentage of telephone conversations per day is sometimes much greater than face to face. Practice telephone etiquette! This is very important rule. You are a well-mannered person, aren't you? Exactly.
Pick up the phone. They're calling you!
When the phone rings, we automatically pick up the receiver and answer the usual “Hello!”
Is this enough to start a conversation?
Let's see what telephone etiquette says.
First of all, let's draw a dividing line between business and personal contacts.
The point that unites all conversations is politeness, restraint, and command of the voice.
Your interlocutor cannot see what you are doing on the other side of the phone. But the slightest intonation betrays irritation, hostility, grief and other emotions.
"Hello" in a businesslike manner
You get a call on your work phone. Don't pick up the phone after the first signal. This can give the person calling you the impression that you simply have nothing else to do but answer the phone. It's not just your reputation. The conversation will leave an impression of the authority of the entire organization. Answer by waiting for two or three rings to ring. But by no means more. The rules of telephone etiquette do not allow disrespect for a person in this way.
It is not recommended to immediately start a conversation with the company name. It is best to greet the caller with the neutral phrase “Good day!” This time of day is considered the main working time. In other cases, you can use the address “Hello!”
He considers adding a so-called voice “business card” to the greeting a mandatory condition for a business conversation. This may be the name of the organization or your personal data - position, first and last name.
Ideally, the greeting scheme will look like this: “Good afternoon! Company "Sun"! or “Good day! Sunshine Company. Manager Olga Sergeeva."
A correctly structured answer to the call will mark the beginning of a successful pleasant conversation. Will create good impression about the organization, will emphasize its status and give solidity. It is always a pleasure to deal with well-mannered people. Therefore, the impression made can play a significant role in future cooperation.
Personal “Hello!”
If you think that you can start a conversation with an acquaintance or friend any way you want, then you are mistaken. Any incoming call on your personal phone, it is better to start with wishes for a dear day and your own introduction.
By doing this, you will protect yourself from wasting time on explanations if the caller dialed your number by mistake. When someone calls you on a personal matter during work hours, a slightly formal introduction will set the tone for the overall conversation, meaning that you will let the person know that small talk is not an option at the moment. And this is simply a manifestation of good manners and politeness, which is interpreted by the rules of telephone conversation.
When you call
It would seem that it couldn’t be easier, I dialed the number and laid out the essence of the conversation. But many have already learned from experience that as soon as you start a conversation, it will develop. Whether a business call will be the beginning of a successful collaboration depends on the first moments of the conversation. The same can be said about personal contacts. Whether you spend half an hour explaining who is calling and for what reason, or outline the essence in a couple of minutes, it will be clear from the initial call.
Business call
You dialed the company number and received a standard greeting response. You also need to introduce yourself. If you represent an organization, indicate its name and your position. Next, briefly outline the essence of the appeal. You should respect the working time of others and not waste your own on confusing explanations. If you're planning a long conversation, don't forget to ask if it's convenient for the person who answered the phone to talk. Perhaps the conversation should be rescheduled for a more convenient time.
The rules for conducting a telephone conversation say “no” to such greeting phrases as “Are you bothered by...”, “You see, what’s the matter...”, “It’s okay if I disturb you...”. Your "hello" in in this case must be obeyed with dignity, without fawning. Then you can count on a productive conversation and respectful attitude towards yourself. After a personal introduction, you can say “Help me solve this question...”, “Please tell me...”, “I’m interested in...”, etc.
Personal call to a friend or relative
"Hello my friend. How are you?" - Of course, you can start a conversation with your loved ones like this. But it would be better to introduce yourself. Especially if you are calling for a specific purpose and not just to chat. Firstly, you may dial a friend’s number at the wrong time. A person is busy, at work or a business meeting, or dealing with personal problems. Secondly, imagine that your number was simply not identified, and your voice seemed unfamiliar due to poor quality of communication. To avoid putting yourself and your friend in an awkward position, identify yourself.
Let's continue the conversation
In any conversation you need to be attentive to your interlocutor. How to start a telephone conversation is a great skill, but its continuation is also of great importance.
Business continuation
You are the initiator of the call. This means you have a specific task that you want to solve during the conversation. Prepare a list of questions that interest you in advance so as not to get confused and not waste someone else’s working time. Listen carefully to your interlocutor. Try to take notes on your answers; this will help you avoid asking them again.
During a conversation, the connection was interrupted? Call back if you started a conversation. You must also end the conversation. Be sure to thank your interlocutor. A pleasant ending would, of course, be wishing you a good day.
If they call you, listen carefully to the request. Do not forget to maintain attention to the conversation with the phrases “Yes, of course...”, “I understand you...”, “We will try to help...”, etc. The interlocutor will feel confident and will be able to describe the problem. When a conversation threatens to drag on, take the initiative and help steer the conversation in the right direction.
Before finishing, check with your interlocutor whether he received all the answers. If you cannot help him due to other official duties, tell him the contact of an employee who is competent in a given topic.
Personal conversation by phone
In personal conversations the situation is simpler. But here, too, telephone etiquette provides some guidance. For example, a friend called you at an inconvenient time with a great desire to chat. For such cases, there is a standard telephone conversation: “Sorry, I’m at a meeting now...” or “I have a very important meeting, I’ll call you back later...”. You can add, “I understand that this is very important. I’ll call you back as soon as I’m free...” For your interlocutor, this will be an indication that you are not ignoring his problems. This means there will be no unnecessary insults. By the way, try to call back if you promised.
General rules for telephone conversations
Rules of etiquette for talking on the phone are not invented out of thin air. These are observations by psychologists, practical experience, analysis based on the results of many conversations. There are certain actions that etiquette encourages or denies. Let's collect some of them into a small reminder.
- Avoid loud personal conversations in public places and at work. You put others in an awkward position, forcing them to listen to intimate details of your life that have nothing to do with them.
- Do not put your phone on speaker unless you have warned your interlocutor about it. This situation can create adverse consequences. But first of all, it is a show of respect for the person on the other end of the line.
- Be careful when choosing a ringtone. Less loud aggression, because there may be people with a weak nervous system nearby.
- Turn off the sound on your phone while at meetings, gatherings, cultural institutions, as well as in places where such a requirement is prescribed by the rules of conduct.
- Do not combine a telephone conversation and eating. This makes it difficult to understand and expresses disrespect for the interlocutor.
- Be careful about the time you plan to make the call. Early morning, late night - these, as you understand, are not the best periods for talking even with the closest person. You can call at such a time only by the most urgent matters. Don't forget this.
A little conclusion
Now you know telephone etiquette. Call on time. Be polite. Pleasant telephone conversations and good mood!
Telephone communication, like all other types of communication, has its own techniques and rules. If the telephone, due to the nature of your activity, becomes for you “ right hand", then it would be nice to turn him into an ally by knowing the rules of talking on the phone. Guided by these rules of telephone communication, you will be able to correctly build a conversation and win over your interlocutor.
1. Be sure to start a business call with a greeting: Good morning, good afternoon, etc. This is not only polite, it gives the other person time to figure out who you are and focus on the possible purpose of your call.
If they call you, don't forget that the person waiting for you to pick up the phone is distracted - even if it continues for three rings (the answer threshold set by many organizations). As a result, he often cannot concentrate during the first few seconds of a conversation. If you immediately say the name of your organization, the subscriber may not catch it and will be embarrassed to ask again. This leads to a waste of time - his and yours - and this situation is easy to avoid.
After greeting, name your organization and/or phone number so that the subscriber can make sure that he has got to where he needs to go. The error is detected immediately, and this allows you to avoid wasting time. And finally, by identifying yourself, you establish a relationship with your interlocutor from the very beginning. positive relationships. At the same time, both your organization and you yourself seem more welcoming and friendly to him. Never ask a stranger, “How are you?” It sounds fake. Never tell your interlocutor: “You don’t know me.” This indicates a lack of self-confidence.
2. Choose your business calls carefully. The worst times are early in the morning or late in the evening.
Be sure to ask: “Do you have a minute for a short conversation or should I call you back at another time?” Offer a time to talk if the person is unable to talk to you at the moment: “Will 10 o’clock suit you?”
3. Using the VIZD method, make sure that you are being listened to. This acronym consists of the initial letters of the key elements of a successful call.
IN. Attention. You must force the interlocutor to concentrate and listen to your words so as not to become a victim of his absent-mindedness.
AND. Interest. To keep the other person's attention, your message must take into account the interest factor.
AND. Wish. Your words should awaken desire in the interlocutor.
D. Action. Your message should end with a clearly defined action plan.
4. Be sure to call your interlocutor by name. If you have just met, try to make his name imprinted in your memory. This can be achieved by repeating it to yourself several times, and using it often. Remember that people are most interested in themselves! American researchers analyzed 500 phone calls and found that the pronoun “I” appeared in them more than 4,000 times!
At the end of the conversation, write down the other person's name, as well as other information about him or her that you learned during the conversation, such as the names and ages of his children. Keep these records carefully. They will help you establish an even better rapport on subsequent calls.
5. Smile during a phone conversation. Smiling not only helps convey your enthusiasm to the other person, but also fuels your energy. Smiling helps the brain produce chemicals that increase feelings of self-confidence and optimism.
6. Be sure to make “thank you” calls in cases where you have received any service. They are very useful for future cooperation. The faster your reaction, the more effective such calls are.
7. Try to imagine the way your interlocutor thinks. This not an easy task, however, there are ways to make it easier.
- Don't try to make an objective analysis based on the other person's voice. For the left hemisphere of the brain, which is responsible for logic, there are too many unknown quantities in this situation. Instead, listen to your intuitive right brain. Relax while listening to the other person and allow impressions and sensations to form in your brain. Such natural impressions can be surprisingly accurate.
- A high rate of speech (if the content is quite meaningful) indicates above average intelligence.
- Hesitation, stuttering, and pauses often indicate anxiety or indecisiveness.
- Depending on the content, underlining certain phrases can indicate corresponding subconscious likes and dislikes.
- Based on the style of the interlocutor, try to determine what type of personality you are talking to: a “manager”, “mother”, “mechanic” or “motivator”.
The “manager” should explain how your suggestions will contribute to his success or make it easier to achieve his goals. Convince the mother of the value of your proposals by emphasizing how they will benefit people. When talking to the “mechanic”, use facts and figures, and the message for the “motivator” should be as entertaining as possible.
8. Encourage cooperation by saying, “Do you agree?” This will allow you:
- Evoke a positive reaction from your interlocutor to your message.
- Engage him in conversation any time you need Feedback regarding how your ideas are perceived, or when you want to make a point key points of your message.
- Gently nudge him toward accepting your point of view by answering your question positively. This answer is most likely because people tend to take the easiest path. Only very stubborn man capable of answering such a friendly question in the negative. And the more affirmative answers you hear during the conversation, the higher the chances that your proposals will be accepted.
- Achieve agreement at the final stage of the conversation. If you have already used this phase several times, repeating it will increase the likelihood that the more serious request will also be fulfilled.
In some cases, people like this phrase so much that they even copy the intonation and voice of the person who says it.
9. Never answer the phone while you are eating, drinking or talking to someone else. Do not close it under any circumstances telephone handset hand to address standing nearby person with you. This shows your extreme lack of professionalism.
10. Be sure to say goodbye to your interlocutor: the ability to effectively end a telephone conversation is no less important than the ability to convey your thoughts to the listener. A conversation that goes on for too long can cause embarrassment, boredom, or irritation to the other person.
To properly end a conversation, use the Polite-Firm-Complete technique:
Be polite. If you are dealing with stranger, include his name in yours the last sentence. If you want your interlocutor to remember certain facts, repeat them immediately after saying goodbye.
Be firm. Don't allow yourself to be drawn into an irrelevant discussion. If it’s difficult for you to do this, just to be on the safe side, have a few plausible excuses on hand, for example: “I’m sorry, my name is on another phone.” Usually - if your tone is friendly - the interlocutor will understand the hint that it is time to say goodbye.
End the conversation. Just be sure to let the other person hang up first. If you do this, the conversation will end on a psychologically not very friendly note.
What to say on the phone?
As with a normal conversation, there is a certain etiquette when communicating on the phone. This is a set of rules that state what and how to say on the phone. Let's consider this issue in more detail.
General rules for telephone conversations
- Any conversation begins with a greeting. Best to use good word"Hello" or "Hello." The expression “Good afternoon” is also suitable.
- As farewell words“All the best” or “Goodbye” will do.
- If your call may be unexpected, you should ask if you are bothering the other person.
- remember, that best time To call a friend is evening, if we're talking about about weekdays. On weekends, it is better to call on business and with proposals for a meeting in the late morning or afternoon.
- If you received a call by mistake, you can simply answer “You were mistaken” and wish them all the best. If you yourself made a mistake, you need to apologize for the disturbance, say that you have the wrong number, and say goodbye.
Conducting business conversations
Business negotiations make up important part in the work of many managers and employees. Managers in large companies and business owners note that business negotiations take up most of their working time. Of course business negotiations there is an etiquette. The first rule of business negotiations is to listen more than talk. The second rule is to never interrupt. The third rule is to speak clearly and clearly, without unnecessary words.
When establishing contact, it is better not to have any conversations other than business ones. When contact with a client or partner has already been established, the etiquette of business negotiations allows for brief conversations on third-party topics. However, one should still speak, first of all, to the point. When conducting a dialogue with colleagues, a formal form of negotiation is allowed, but you should remember that there is no need to touch upon personal matters.
Conversations with elders
Next, let's look at the etiquette of telephone conversations with people older than you. If you are talking to a woman who is older than you, and is neither your colleague nor your manager, in this case a formal form of conversation is allowed. However, one should not forget about the respectful form of address - address the interlocutor as you are, try to maintain a positive note in the negotiations, and not focus on the problem.
If a person is only an acquaintance of yours or a friend of your relatives or friends, then according to etiquette you should not discuss other people with him. If your interlocutor is a man who is older than you, try to be polite and at the same time talk less about extraneous things. In other words, if you can say a few words about some little things, then according to etiquette, it is better for you to talk about it with a woman than with a man.
If a man uses profanity when talking to you, you should not repeat after him, keep yourself within certain limits.
Communication with relatives
With some relatives, you also need to observe communication etiquette. You should not ask a person for a long time about his life and relationships, or any things, especially if the person gives signals that he wants to end the conversation. It is customary to talk with relatives about family affairs, about any little things, be it the weather, buying furniture, a car, etc.
At the same time, you should not forget that you are conducting a dialogue, and therefore you need to let the person speak without interrupting him. It is not recommended to talk about politics, religion and other controversial topics. Also, you shouldn't always talk about work if you feel that the person is not inclined to support the topic. You should not reproach a person; let your criticism be purely advisory in nature. There is no need to advise a person on anything if he does not want to.
Communication with a girl
Now let's talk about how to communicate on the phone with a girl. An important point in negotiations with a girl, there is a reason for calling. At the first stage of communication, the reason for calling is not only a confirmation of interest, but also a kind of compliment. For example, you can call and ask the question: “Please advise me of a movie” or “Please advise what gift to give my mother for her birthday.” It is worth asking about how her day was and being ready to listen to her problems and give some advice. You should always say words of support and at the same time do not forget about the joke. At the first stage of communication, jokes should be of a purely friendly nature, should not be vulgar or contain profanity. Don't miss the opportunity to compliment not only the girl's appearance, but also the girl's aspirations and desires. At the same time, try to give a compliment unobtrusively. Talk about topics that are interesting and understandable to the girl.
