To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
EMS seems to be the most popular international delivery service, which guarantees its customers fast and reliable delivery of goods. Postage tracking EMS shipments is an extremely popular function among consumers using the services of this company. After all, it allows you to quickly determine the status of the parcel and calculate the approximate time of its receipt.
What is an identifier/track code
Before you learn how to track an EMS parcel, it is important to define the basic concepts. In order to systematize and simplify tracking of the shipment, a special unique code is used, assigned at the time of sending the parcel. It is drawn up in the form provided for in the regulations of the “Universal Postal Union” and consists of 13 letters and numbers.
Track code - unique parcel code
If you want to find a parcel by shipment number, it is important to take into account that each symbol serves to reflect specific information that allows you to obtain the necessary information about it.
The first letter reflects the type of parcel, and the second letter indicates the sending method. The last two are an abbreviation for the country from which such a parcel was sent.
Among the most common types of shipments, it is advisable to include:
- WITH- standard shipment, the weight of which exceeds 2 kg;
- R– a letter whose weight does not exceed 2 kg, in respect of which registration actions are being carried out;
- L– standard letter, as well as its express equivalent. If an identifier begins with this character, it cannot be tracked except for "LM";
- E– express delivery EMS, second letter in in this case, is considered ordinal;
- V- insured letter;
- A– an uninsured letter that cannot be tracked.
In addition, for tracking by identifier, a Russian tracking number, denoted by the abbreviation RPO, is often used. It is a 14-digit number and must be indicated on the receipt received upon receipt of the parcel.
Features of EMS work
Despite the fact that this service guarantees fast delivery to the recipient’s door, malfunctions and various problems often arise in its operation. In particular, if the parcel is moved across the territory of the Russian Federation, then the delivery time will be about 10 days. If you need to receive it from another state, you should not expect it earlier than 15-35 days from the date of departure.
In addition, there are several other important features EMS:
- You can find a parcel using Russian services only after registering the parcel in the Russian Federation.
- The service rules provide for the possibility of express delivery, however, this should be agreed upon in advance with the seller.
- The weight of the postal item that is planned to be delivered in this way must be no more than 31 kg.
The EMS service ensures delivery of the parcel to the recipient's door
Naturally, the expedited version of the shipment is different at a higher price, however, the transfer time will be much shorter than with the standard algorithm.
The service rules stipulate that the recipient cannot open the parcel in front of the courier in order to check the presence of all goods being sent. In order to ensure availability, you must personally visit the nearest post office and open the parcel in the presence of employees of this institution.
Package tracking
The most interesting stage seems to be the parcel tracking procedure. The identifier required for this is issued to the client after full payment for the purchased product. What type of code he will receive depends on the type of shipment. If delivery will be made from another country, the consumer receives an international code consisting of letters and numbers. When sending within the Russian Federation, the code will contain only numbers (RPO).
Tracking a shipment by invoice number, as in other cases, can be implemented in several stages:
- Monitor the parcel on foreign services (for international delivery).
- After registering a parcel on the territory of the Russian Federation, you can check its status using local trackers.
- Receive the parcel and check the integrity of the goods being sent.
All tracking portals work according to the same algorithm of actions, which involves going to a page for entering data, searching and obtaining the necessary information on the parcel. However, in the case of international shipments, at first it can only be tracked on the corresponding website of the sending country. For the USA, a similar portal is located at www.usps.com.
Tracking international parcels using the track-trace.com service
There are also universal solutions, allowing you to obtain information about the status of international EMS parcels, regardless of the state from which they are sent. Such tools include track-trace.com, which has a simple algorithm of use:
- visit the site;
- open the “Post/EMS” section;
- You will need to enter an identifier in the empty field that appears, and then click “Find”.
As a result, the user receives full information about the status of the order, including its current location. This will allow you to control the movement of international shipments even in cases where they have not yet left the sending country.
Using domestic EMS service
A subsidiary of this company in the Russian Federation is EMS Russian Post, which controls Russian Post. It is not surprising that when using the official website of the emspost ru company to track a parcel, it immediately redirects the visitor to the Post portal www.pochta.ru/tracking.
Tracking your parcel on the Russian Post website
Here, as in a similar case, you will need to enter the data necessary for tracking (international identifier or RPO), and then click the search button. Some online stores provide the ability to track shipments directly to personal account, which eliminates the need to visit the Russian Post website.
It must be remembered that data on international shipments will appear in Russian services only after successful registration. However, even parcels from the territory of the Russian Federation may not be displayed in the official service within 24 hours, despite the correct entry of the RPO.
Friends, I just read this on eDost
Russian Post - regular mail, is represented in almost any locality in Russia.
EMS is a courier delivery service created on the basis of Russian Post.
Thousands of parcels pass through Post and EMS every day. And, in general, most parcels are delivered normally and eventually find their recipients, but if you are going to send a parcel using these services, it is recommended to take into account some of the features of their work.
Delivery terms
Delivery time can vary from several days to several MONTHS (no matter what the carriers state). There are no specific patterns in delivery times (with the exception of temporary seasonal influxes). Therefore, there are often cases when, for example, two parcels were sent simultaneously from one city to the same address: one arrived in 10 days, and the second in 2 MONTHS.
There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs), to simple and banal (for example, they forgot to include it in the shipment or it was lost in a warehouse).
In most cases, nothing can be done about this, all that remains is to wait for the parcel to arrive.
BUT in some situations, your increased attention can speed up receipt (or even ensure the very fact of delivery)!
The parcel is NOT tracked or tracked, but its status does not change for a long time!
1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! All that remains is to wait for it to arrive at its destination.
Note:
a) Parcels that are NOT tracked are usually also assigned numbers, but from these numbers you can only find out that the parcel was received at the post office on such and such a date.
b) All EMS shipments must be tracked (the numbers of such parcels begin with the letter "E").
2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, there are often cases when a parcel begins to be tracked only a couple of days after sending. Or, for example, there are cases when the parcel has been delivered a long time ago, but according to its status it is still listed as delivered.
Note: If you sent a parcel on Friday, then with a high degree of probability, it will remain in the office until Monday, and only then will it be transferred for shipment (accordingly, there will be no records for this parcel in the system until Monday).
3. When sent from abroad, some parcels begin to be tracked only after arriving in Russia. Accordingly, until this moment, there will be no data about this parcel on the post office website!
To track such parcels, you can use the website of the foreign carrier (who actually sent them). You can also track it here.
4. If the parcel has already departed for Russia (as there is a corresponding entry on the sender’s website), this does NOT mean that it will be registered in Russia on the same (or the next) day. The registration process can take from several days to several weeks (and sometimes months).
Until the parcel is registered in Russia, there will be no new entries in the tracking system! Filing a wanted list for such a parcel is practically useless, since on the sender’s side there is evidence that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), but on our part they will say that the parcel is not registered in Russia, which means she's not here and there's nothing they can do.
5. It happens that tracking is temporarily impossible due to failures or technical work on the delivery service server. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.
Usually, the server’s functionality is quickly restored, after which everything is monitored normally (except for weekends and holidays, when repairs can take several days).
Delivery by regular mail
1. Letters are usually dropped into the recipient's mailbox.
2. Parcels are delivered to the place of delivery - this is the post office corresponding to the postcode in the recipient's address. After this, the recipient is given a notice in the mailbox, according to which they must independently come to the post office with a passport and receive their parcel.
It happens that such a notice is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the notification to not be delivered, the main thing is that the parcel may already arrive at your post office, and you will not know about it. If the package takes a long time to arrive, it is recommended to go to the post office and check if there is anything in your name.
Note:
a) The parcel must be received by the person in whose name it arrived (a passport serves as an identification document).
b) If the parcel is sent to a private person, it is highly not recommended to indicate your work address as the delivery address (otherwise you may be required to provide a power of attorney from the company and other documents confirming your authority). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, therefore, it will be problematic for a private person to receive such a parcel.
Delivery of EMS parcels by courier
1. Couriers are NOT required to call before delivery!
2. Parcels are delivered to the specified address and handed to ANYONE who will be there!
They can, for example, give it to the security guard at the entrance, and no one will inform you about it.
3. Delivery is carried out within a day. If you are informed that the parcel is being delivered, then you must wait ALL day for the courier. Sometimes the courier may not have time to reach the recipient, so delivery will be postponed to the next day. Postponement of delivery time is usually NOT INFORMED!
4. If there was unsuccessful attempt delivery (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the parcel remains in the office, waiting for the recipient to pick it up. It is usually NOT reported that the parcel is in the office!
It is also necessary to remember that an unscrupulous courier may not even try to deliver the parcel to you, and then in the office say that you were not at home!
In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status “unsuccessful delivery attempt (for technical reasons, temporary absence of the addressee)” or similar records appears, call the office and find out the fate of your parcel.
5. Sometimes you can wait WEEKS for the courier to arrive! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you need to warn the office staff so that they do not give the parcel to the courier for delivery.
You can find out the phone number of your local branch in the EMS call center: 8-800-200-50-55
ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel lies at its destination for more than two weeks, and no one picks it up, then it may be automatically SENT BACK!
2. If the mailing label (on which the recipient's details are indicated) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done; all that remains is to wait until the sender receives the parcel back and resends it (and quite possibly for an additional fee).
The parcel was lost
1. If the package takes a very long time to be delivered, it is not at all necessary that it was lost, stolen or delivered to someone else. In most cases, such parcels still find their recipient. It happens after half a year - a year.
2. If the parcel is significantly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check receipt, which was issued upon dispatch, and a passport. It happens that such statements help, and the package is found and delivered faster.
If the sender is in Russia, then everything is simple, but if it was sent from abroad, then the foreigner must apply for the search at his post office. The recipient can also submit an application, but to do this, the sender must send him a check, receipt or any other document issued by the post office upon sending. The main problem in such cases is that senders often do not keep such documents or they simply do not want to deal with such statements.
Complaints, claims, refunds, etc.
In case of delays, loss of parcels and other violations of delivery rules, you can file a complaint. In some cases, such complaints help.
Among other things, EMS and mail have delivery deadlines, according to which the package must be delivered to the recipient no later than a certain date. And in case of delay they must pay compensation.
When filing a complaint or claim, it is worth remembering:
1. The delivery service is responsible only for the amount you paid for delivery. If you paid 1000 rubles for delivery, then no matter how much the delivery time was exceeded (or the package was lost), they will be able to pay you NO MORE than this amount.
2. To claim compensation for the delay, you must first receive the parcel.
3. Applications can take months to be processed. And there is no guarantee that on the first application a decision will be made in your favor.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to the peculiarities of parcel registration).
http://edost.ru/forum.php?v=19&p=0#27623
Review of EMS Russian Post - express delivery EMS Post Russia
General information about the company EMS Russian Post
EMS - Express Mail Service - international service, main job of which is the transportation of postal correspondence. The company's work claims to be of a high quality level, and delivery of urgent mail or express delivery is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. EMS express delivery in Russia takes place to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, you just need to come to an EMS office or call a courier. EMS company has its own branded packaging. If necessary, provides consultation about customs. It is possible to provide the following services: insurance and tracking of postal items, cash on delivery, delivery or sending of parcels outside business hours. Clients are provided with consultation on " Hotline" company. Each client with questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.
Express delivery EMS Russian Post
Geographically, EMS Russian Post operates throughout the country and issues IPOs. An EMS client can register their shipment at any EMS branch. If the client cannot register in the office or does not want to, it is necessary to call an EMS courier. Fast delivery will deliver the shipment to the addressee in a short time. Principle of operation express delivery EMS inside Russia:
- To send from outside the EMS office, you must call a courier.
- The sender is obliged to fill out all accompanying documentation himself, except for the fields for official information, which are filled out by the courier or operator.
- It is mandatory to inform the courier about what the item being sent is. The courier has the right to inspect the shipment to identify items prohibited for shipment.
- The courier takes the shipment to the Sorting Center, where all procedures for registering the shipment and processing will be carried out. After completing the operations, the shipment will be sent to the recipient.
- Express delivery EMS works in such a way that the shipment is delivered “to the door” of the addressee.
- If the shipment has not been delivered: the courier is obliged accessible ways(by telephone, notification) inform the addressee about the received shipment. If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.
- All EMS MPOs to the recipient country Russia are registered in Track&Trace EMS - a unified tracking system. Using the issued track code on the website, you can track the shipment.
- Customs departure procedures are mandatory for all MPOs to and from Russia.
- Clearance of a postal item at customs takes three working days, after which the item is handed over to the delivery service.
- Delivery of the shipment to the addressee's door.
- The weight of postal items should not exceed 31.5 kg
- In terms of size - one side of the item should not exceed 1.50 m
- Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m
Insurance of EMS Russian Post shipments
EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the procedure for insuring your shipment at any EMS Russian Post branch and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is required to present the object of insurance to the courier or operator at the EMS office. To obtain insurance, it is important to remember that the amount must correspond to the cost of the investment:
- The minimum insurance amount is RUB 3,000.
- The maximum amount of insurance for correspondence is 20 thousand rubles.
- The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.
- The maximum insurance amount for precious metals is 1 million rubles.
customs control
For residents of Moscow (private and legal entities) EMS Russian Post provides services for registration of IPO for customs control. List of EMS Russian Post services for individuals:
- Checking the correctness of filling out the documents provided to the Customs Service for passing the IVOO
- Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made
- Registration and verification of the declaration (exact indication of the name of the sent attachments and their value in the language of the recipient country, English or French)
- Client consultation
EMS Russian Post tariffs
Things to consider when calculating express shipping costs:
- The distance that the shipment will cover
- Tariff zone of the sender and recipient
- Postage weight
- Availability of additional services
Forms of payment
You can make payment for the services provided by EMS Russian Post:
- In cash to the EMS courier or at delivery points.
- By bank transfer. The client receives a current account where he transfers the specified amount. The account belongs to EMS Russian Post - a branch of the Federal State Unitary Enterprise "Russian Post". Payment by third parties is also possible for companies with which an agreement has been concluded.
- Pay to the recipient. This is only possible if an agreement has been concluded between the recipient and EMS Russian Post.
EMS Russian Post provides the following services for individuals and corporate clients:
- Packing by EMS
- Everything related to customs
- Forwarding
- Insurance
- C.O.D
- Delivery of online purchases
- Payment of compensation
EMS Russian Post website
The official website of EMS Russian Post is www.emspost.ru. Everything is collected here helpful information for EMS customers. On home page On the site you can calculate the cost and delivery time within and outside the country, and track the EMS shipment using the existing track. On the website you can find out:
- More about delivery regions across Russia: locations of offices and collection points for EMS shipments, see the list of branches located in hard-to-reach regions.
- Control deadlines for the passage of shipments within the country and abroad.
- More about EMS shipments from abroad.
- Familiarize yourself with the tariffs for international express delivery, find out about tariffs in the international network area, and about restrictions on the delivery territory.
- Familiarize yourself with the types and costs of branded packaging.
- Read the detailed list of prohibited items and substances for shipment.
- View a sample additional agreement.
- Application form for shipment insurance.
- A guide to tariffs, which describes: tariffs by city, by region, by Russia, by country of the world.
- Bank details for payment.
- Referral form.
Contacts EMS Russian Post To contact EMS Russian Post, use the form feedback on the main site. Unified reference EMS service Russian Post - 8 800 200 50 55 (calls within Russia are free) For residents of Moscow and St. Petersburg, it is possible to contact client offices
Finding a Russian Post parcel is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is - enter the postal item number in a special window ➤ Next, click on the button in the form of a “magnifying glass” and that’s it done - now you can see the entire route of your parcel on the screen.
track your parcel using track pochta.ru
Where is the Russian Post package❓
How do I find out where my package is❓ - this is exactly the question many users come with.
✅ The answer is Yes! We can find out where the Russian Post parcel is located, please help us and do just one small action - fill out the form to track the track number of your Parcel and click on the “magnifying glass”. ➤ After this, our website will happily and at the speed of sound :) be able to track the parcel and provide all the necessary information.
You can track an international parcel❓
The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from domestic Russian Post shipments. The postal identifier assigned to international parcels usually contains additional characters in capitals Latin letters, each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from/to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes? The fact is that many users enter only numbers, without letters, into the tracking field, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the designated order + type the letters on the English keyboard - then the site will be able to track the parcel in the database. Examples of format for international parcel numbers:
- RU201586016HK
- RU383267170CN
- NL111741297RU
track international parcel post office
How to track a Russian Post parcel?
- Instructions for tracking parcels on our website:
- To track a parcel and find out in which particular department the caring hands of Russian Post employees touched it last time, you need to know its unique identification number. You can find it on a check issued at the post office, or you can receive it from a third party - this can be the online store where you placed the order or a private person involved in the process of sending the parcel.
- You know the track number ❗ - this is great news, congratulations :) Enter this number in the form as shown below in the screenshot and let our website track the entire path of the parcel.
how to find out where the package is
What to do if Russian Post parcel tracking “failed”? Or possible reasons for the lack of information on the parcel:
- The first, and also the most common (trust our experience) cause of the problem with the lack of parcel tracking information, is a simply incorrectly entered postal item number. Check the number entered in the tracking field, if you entered everything correctly - read on;)
- Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try repeating “package tracking” after a while.
- Parcel tracking failed due to a failure in the service - yes, this can even happen to us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the operation of electronic databases that lead to time delays in tracking. There is no reason to panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make searching for your parcel as fast and convenient as possible ✈ for you.
What is the parcel tracking number?
The word “track” migrated to us from in English, its “parent” is tracking (EMS is an abbreviation for the Russian Post division responsible for express delivery. The main difference between ems items and “regular” parcels is the speed of their delivery to the final addressee. Such items are delivered much faster ✈ and, as a rule, by courier from hand to The downside to sending EMS parcels is the cost of such services - it is several times higher than standard rates.
ems tracking
