Who was the first subscriber - a child or an adult? What was bothering him at that moment? We won't tell you this: confidentiality was initially the main condition for the operation of the emergency psychological assistance service, created on the initiative of the Foundation for Support of Children in Difficult Life Situations. One thing is for sure: at the other end of the line, the caller heard in response the voice of a person who was really ready to listen and help.
principles of operation of a single federal helpline number for children, adolescents and their parents
dial the number
the region from which they are calling is determined
the call is forwarded to the service in your region
if the line is busy, the call is forwarded to a second service in this region, etc., until the psychologist answers
The helpline service is staffed by specially trained psychologists-consultants.
Their main task is to relieve the severity of psycho-emotional stress, the experiences that the caller is experiencing at the moment, and to protect the young or adult interlocutor from reckless and dangerous actions.
The task is as follows:
analyze the situation together with the subscriber
identify its causes
suggest algorithms for getting out of the current situation
and motivate a person to try to solve the problem himself
Communication with a psychologist is absolutely anonymous: no one will ask for an invoice for the conversation, no matter how long it turns out, to give your name, surname, address:
Calls from any mobile or landline phone are free.
Currently connected to a single number 8-800-2000-122
Works so that children, their parents and just people who are not indifferent to the misfortune of a child living nearby can receive timely help from a professional psychologist
after all, this is why a single All-Russian children's helpline was created.
About transferring the children's helpline to a short three-digit number
Currently, the children's helpline is recognized as a key tool for realizing the child's rights to information and protection from all forms of violence and abuse. Since the launch of the children's helpline, more than 8 million calls have been received to its number.
Due to the high social significance and relevance of the tasks solved by the children's helpline services, the Foundation considers the transfer of the number 8-800-2000-122 to a three-digit number to be among the Foundation's priority tasks. To solve this problem, since 2014 the Foundation has been conducting consolidated work with the Ministry of Telecom and Mass Communications of Russia.
Currently, the limiting factor in replacing the number with a three-digit number is the technical imperfection of equipment on local telephone networks that ensures the processing of short three-digit numbers. The Ministry of Telecom and Mass Communications of Russia is making efforts to create and operate a system for providing short number calls. To date, the necessary system has been put into operation in 8 regions, and tests have been successfully completed in 3 more regions.
“Helpline” of the Main Directorate of the Ministry of Emergency Situations of Russia in Moscow
Dear applicants!
In order to implement anti-corruption measures carried out by the Main Directorate of the Ministry of Emergency Situations of Russia in Moscow, to increase the efficiency of ensuring compliance by the personnel of the Ministry of Emergency Situations of Russia in Moscow with prohibitions, restrictions, obligations and rules of official conduct, to create intolerance in society towards corrupt behavior in the Main Directorate of the Ministry of Emergency Situations of Russia There is a “helpline” in Moscow on anti-corruption issues:
8-495-637-22-22
Before sending a request to the “helpline”, the Main Directorate of the Ministry of Emergency Situations of Russia in Moscow recommends that you familiarize yourself with information about the functioning of the “helpline”, the purposes of its creation and the RULES FOR RECEIVING MESSAGES set out in the Procedure for the operation of the “helpline” on anti-corruption issues of the Main Directorate of the Ministry of Emergency Situations Russia in Moscow, approved by order of the Ministry of Labor of Russia dated October 30, 2013 No. 617, as well as federal law dated May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”, federal law dated July 27, 2006 No. 152-FZ “On Personal Data” and Article 306 of the Criminal Code of the Russian Federation.
Rules for receiving messages via the helpline
The “helpline” on anti-corruption issues accepts and considers information about the following facts:
1. manifestations of corruption in the actions of personnel of the Main Directorate of the Ministry of Emergency Situations of Russia in Moscow;
2. the presence of a conflict of interest in the actions of the personnel of the Main Directorate of the Ministry of Emergency Situations of Russia in Moscow;
3. non-compliance by the personnel of the Main Directorate of the Ministry of Emergency Situations of Russia in Moscow with restrictions and prohibitions established by the legislation of the Russian Federation.
The Anti-Corruption Department of the Main Directorate of the Russian Ministry of Emergency Situations for Moscow operates on the territory of Moscow. Contact number:
8-495-622-90-64; 8-495-622-90-61
The appeal can be sent by filling out the electronic form, for which go to.
Not considered:
* anonymous appeals (without indicating the name of the citizen who sent the appeal);
* appeals that do not contain a postal address to which a response should be sent;
* appeals that do not relate to corrupt actions of federal civil servants of the Ministry of Labor of Russia and heads of organizations under the jurisdiction of the Ministry of Labor of Russia.
Confidentiality of the application is guaranteed.
Please note that Article 306 of the Criminal Code of the Russian Federation provides for criminal liability for knowingly false denunciation of the commission of a crime
Free calls to city emergency services (from a mobile phone):
101 - Ministry of Emergency Situations and Fire Department
102 - police
103 - emergency ambulance
104 - gas emergency service
112 - one of the emergency telephones used in the GSM standard
Call 112 Available even when the phone keypad is locked or there is no SIM card!
IN EMERGENCIES, NATURAL DISASTERS, DISASTERS
Firefighters and rescuers 01
MGPS (Moscow City Search and Rescue Service) (24 hours a day) 917-2595, 917-2583
EMERCOM of Russia, operational duty officer (24 hours a day) 926-3738
Rescue service (24/7), all types of assistance 937-9911
Rescue service "Grand-Vympel", city rescue service under the Ministry of Emergency Situations (24 hours a day) 164-3332
Center "Leader" of the Ministry of Emergency Situations of Russia. Conducting high-risk rescue operations. pager 926-3522 ab.840
Moscow Crisis Management Center, duty service (24 hours a day) 995-9999
ASBON (branch of the Ministry of Emergency Situations), emergency opening of door locks of apartments, garages, cars, safes (24 hours a day) 799-8888
Moscow police department for air transport 214-0805
Moscow police department for railway transport 264-6834
Centrospas EMERCOM of the Russian Federation, search and rescue service in Moscow (24 hours a day)
- Central Base 278-9596
- Base No. 2 426-8900, 426-5980
- Base in Zelenograd 531-2000, 531-6666
Department for Civil Defense and Emergency Affairs of the Administrative Districts of Moscow (24 hours a day):
- Eastern JSC 267-4843
- Western JSC 149-2431
- Zelenograd Autonomous District 535-1601
- Northern AO 450-8639
- North-Eastern JSC 281-5920
- North-Western AO 192-8095
- Central JSC 912-5807
- Southern Autonomous District 319-7718
- South-Eastern JSC 350-3862, 175-3550
- South-Western AO 121-9200
IN CHEMICAL, RADIATION, ENVIRONMENTAL POLLUTION
Demercurization of premises and territories. NPP "Ekotrom" (on weekdays from 10-00 to 18-00) 110-0001
Office of Environmental Crimes 254-7556
Sanitary and Epidemiological Station (operational duty officer, 24 hours a day) 287-3141
Center "Leader" of the Ministry of Emergency Situations of Russia. Conducting high-risk rescue operations. pager 926-3522 ab.840
Green Peace (weekdays from 10-00 to 18-00) 257-4116
IN FIRE
Firefighters and rescuers 01
Main Directorate of the State Fire Service of the Ministry of Internal Affairs of the Russian Federation 217-2059
Department of the State Fire Service of the Moscow City Internal Affairs Directorate 244-8233
IN EMERGENCIES - UTILITY SERVICES
Mosgaz 04
Mosgaz. Central city gas network control room 917-4316, 917-4525
Moscow City Light. Duty dispatcher (street lighting) 928-8802
IN CRIME AND OFFENSES
Federal Security Service of the Russian Federation (FSB of Russia) 921-0762
Ministry of Taxes and Duties of the Russian Federation 913-0009
Moscow State Traffic Safety Inspectorate 923-3390, 923-4909
Ministry of Internal Affairs of the Russian Federation 237-8551
- Main Directorate for Combating Organized Crime of the Ministry of Internal Affairs of the Russian Federation 204-8815
- Main Directorate of Private Security of the Ministry of Internal Affairs of the Russian Federation 251-4051
- Main Directorate for Ensuring Public Order of the Ministry of Internal Affairs of the Russian Federation 239-6428
- Central Internal Affairs Directorate of the Moscow Region 222-4801
Territorial divisions of the Internal Affairs Directorate of the administrative districts of Moscow (duty units):
Department of Internal Affairs of the Central Administrative District (B. Polyanka st., 7/10, building 2) 953-2967
Department of Internal Affairs of the North-Eastern Autonomous District (Veshnih Vod St., 10, building 3) 183-0101
Department of Internal Affairs of the Eastern Autonomous District (5th Parkovaya St., 38/13) 965-1401
Department of Internal Affairs of the South-Eastern Autonomous District (Sormovsky Ave., 13, building 2) 919-1962
Department of Internal Affairs of the Southern Autonomous District (Kashirskoe Shosse, 30) 324-8802
Department of Internal Affairs of the Western Administrative District (2nd Mosfilmovsky lane, 8) 147-4220
Internal Affairs Directorate of the Northern Administrative District (Admiral Makarova St., 23, building 1) 452-4945
EMERGENCY CARE AND HOSPITALIZATION
Scientific and practical center for emergency medical care (24 hours a day). Emergency call in case of accidents, explosions, emergencies 924-8138, 924-8110
Institute named after Sklifosovsky, emergency department (24 hours a day) 280-9360, 280-4154, 929-1009
Hospitalization, transportation of women in labor and gynecological patients (24 hours a day) 684-0026
Ambulance and emergency care, hospitalization (paid, 24 hours a day). Medexpress 401-5470
City Center for Emergency Psychological Assistance (9-00 - 20-00) 924-6001
DEPARTMENTS OF 24-HOUR MEDICAL CARE FOR CHILDREN AT HOME
Eastern Administrative District
P-ki No. 5, 85 (Matrosskaya Tishina St., 14) 268-7002
P-ki No. 7, 14, 17, 21, 31, 66, 95, 137, 196 (Stary Gai st., 3) 375-8374
P-ki No. 9, 20, 52, 83, 122, 175 (Pervomaiskaya St., 10, building A) 367-0372
P-ki No. 16, 28, 29, 60, 65 (Open highway, 24) 167-6070
Western Administrative District
P-ki No. 30, 199 (Poklonnaya St., 8, building 2) 249-1054
P-ki No. 47, 57, 67, 88, 119, 131 (Ramenki St., 21a) 931-8655
P-ki No. 50, 73, 128, 130 (Pivchenkova St., 10a) 144-7516
P-ki No. 51, 64, 89 (Artamonova St., 6) 449-3800
P-ki No. 124, 132, 144 (Novoorlovskaya st., 2, building 1) 733-5385
Northern Administrative District
P-ki No. 15, 68, 77, 86 (Dubninskaya st., 40, building 3) 485-2192
P-ki No. 22, 37, 45, 87, 133 (Petrozavodskaya st., 26B) 451-3012
P-ki No. 76, 79, 193 (Deguninskaya St., 8a) 489-1594
North-Eastern Administrative District
P-ki No. 8, 11, 26, 75, 102, 125 (Kostromskaya st., 14) 901-1044
P-ki No. 9, 96, 99, 126, 126 branch (Kasatkina st., 7) 283-2601
P-ki No. 24, 44, 75, 110 (Yablochkovaul., 33) 210-8922, 210-3097
Post office No. 55, 113 (Staroalekseevskaya st., 18) 287-0688
Northwestern Administrative District
P-ki No. 4, 78, 94, 219 (Meshcheryakova St., 4, building 2) 491-7766
P-ki No. 6, 12, 33, 36, 74 (General Karbysheva Blvd., 3) 199-5987
P-ki No. 58, 109 (Tvardovskogo st., 5, building 4) 750-5354
P-ki No. 140, 141 (Mitinskaya st., 34,) 751-1505
Central Administrative District
P-ki No. 13, 27, 139 (Antonova-Ovseenko St., 8) 256-0271
P-ki No. 18, 100, 104 (Sibirsky Prospect, 1) 270-9590
P-ki No. 34, 34 branch, 117 (B. Kozlovsky lane, 9) 207-0933
P-ki No. 35, 38 (3rd Frunzenskaya St., 6) 242-1888
P-ki No. 32, 113 (Fadeeva St., 8) 250-4254
South-Eastern Administrative District
P-ki No. 61, 101, 115 (2nd Sinichkina St., 6) 361-1210
P-ki No. 12, 13, 49, 114, 135 (Fedora Poletaeva St., 22) 175-5595
P-ki No. 36, 48, 93, 106, 112, 136, 147 (Artyukhinoy St., 27, building 3) 178-1864
Post office No. 53, 53 branch, 59, 146, 114 (Samarkandsky Blvd., 17, building 2) 376-4138
Post offices No. 13, 49, 114, 142, 143 (Aviakonstruktora Milya St., 5, building 1) 705-0342
Southwestern Administrative District
P-ki No. 10, 41, 46, 63, 80, 81, 134, 205 (Ak. Pilyugina St., 26, building 5) 132-7906
P-ki No. 56, 62, 69, 72 (Vinokurova St., 14) 126-8673
P-ki No. 97, 103, 111, 203 (Golubinskaya st., 21, building 2) 421-2900
Southern Administrative District
P-ki No. 1, 61, 101 (Kolomenskaya embankment, 14, building 2) 115-2486
P-ki No. 2, 3, 70, 92, 98, 129, 208 (Dorozhnaya st., 26) 382-8210
P-ki No. 12, 23, 66, 82, 91, 127, 210 (Kashirskoe highway, 57, building 1) 344-8966
P-ki No. 23, 40, 82, 91, 116 (Timurovskaya st., 3) 327-0315
P-ki No. 25, 108 (Leninsky Prospekt, 16) 952-5245
P-ki No. 66, 107, 121 (Eletskaya st., 35, building 1) 399-5097
IN ILLEGAL ACTIONS OF REPRESENTATIVES OF POWER STRUCTURES
Reception room of the FSB of the Russian Federation 924-3158
Prosecutor's Office of the Russian Federation 928-7061
Military commissariat 924-7788
COPY PHONES
Emergency psychological assistance - trust service. Anonymous, free (24/7). 205-0550
Center for psychological assistance to women "Yaroslavna". Free, anonymous (Tuesday to Thursday from 10-00 to 18-00). Psychological support group for women with family problems. 282-8450
“Sisters” Center for Assistance to Victims of Sexual Violence. For free. Anonymous helpline, psychological assistance, legal and medical information (daily, except Saturday and Sunday from 10-00 to 20-00). 901-0201
Addiction helpline of the Moscow Health Committee (from 10-00 to 18-00) 249-8646
Department of psychological assistance of the Association of Young Disabled People. Anonymously. Free psychological consultations (Tuesdays and Fridays from 12-00 to 18-00). 283-5901
Psychological, medical and social center "OZON" for children subjected to cruelty and violence. Anonymous, free (daily, except Saturday and Sunday from 9-00 to 17-00). 265-0118
Phone number for the prevention of drug addiction among minors 201-7691
IN THE EVENT OF HUMAN RIGHTS VIOLATIONS
Protecting the rights of parents whose children died in the army in peacetime. Mother's Right Foundation 206-0581
Opposition to the use of the death penalty and torture. Society “Right to Life and Civic Dignity” 206-8589
