So, it’s done: you placed an order, wrote down the tracking number, tracked the parcel’s path from distant China to your post office and received a notification. It's time to pick up your purchase, confirm receipt on the website and write a review. Abusive or laudatory, depending on the circumstances.
But then dark thoughts come into your head: what if the package is opened? What if instead mobile phone or new sneakers will I get a pack of paper and a couple of stones? Don't panic: even in this situation you can achieve justice. If, of course, you keep your cool and act in full accordance with our instructions.
Algorithm for receiving mail
1.
Fill out the notice and give it to a Russian Post employee. Write down what document is used to confirm your identity, who issued it and when. You don’t need to sign in the “I received the parcel, I have no complaints” column yet, don’t rush.
2.
Inspect the package. Check its integrity. A postal worker must be nearby. Ask him to weigh the parcel and compare the scale readings with the value indicated in the notice.
3.
If the box is intact and the weight is the same, sign the form and feel free to pick up the shipment. If there are signs of tampering or the package weighs less than it should, ask the employee to call the shift supervisor to jointly unseal it.
4.
Based on the results of the autopsy, two reports are drawn up: on the external inspection and on the integrity of the investment. Sometimes, if employees postal service Russia or China will notice the discrepancy between the parcel and the sender’s description sooner, along with the package comes a Weight Discrepancy Report.
5.
Read the completed documents. Indicate in the documents that you are refusing the parcel due to opening/damage, sign and take your copies. Scan them and send them to the seller from AliExpress as proof that the order never reached you. Once he receives your message, he will most likely refund your money right away. Or he will offer to resend the product.
If there is a conflict
Sometimes post office employees do not behave exactly as required official instructions. They refuse to be present at the opening, do not want to draw up reports or issue parcels for inspection without signing a notice. In this case, you can resolve the conflict as follows:
Demand to call the shift supervisor and ask him to take into account the behavior of his subordinate and assume all responsibilities for your service;
call the Russian Post hotline at 8-800-2005-888 and report that the post office with index N does not give you the parcel/refuses to weigh the package/does not want to fill out forms, etc.
As a rule, after these actions, all misunderstandings can be eliminated on the spot. For greater effect, you can leave an entry in the book of reviews and suggestions, indicating your name and contact information. In it you need to describe the situation and leave a request to consider your claim and respond to you in writing within the time limits specified by the legislation of the Russian Federation.
The administration of the trading platform provides for the protection of buyers, but if difficulties arise, you will need maximum evidence. To save yourself from unpleasant situations, you need to know how to receive goods from AliExpress, and not miss the opportunity to take photos and videos.
Basic rules for sending and receiving
Follow these simple rules:
- When placing an order, carefully fill out the form, not forgetting to indicate your initials. If you make a mistake, your application may be denied.
- To change your name or address, edit the information that appears after you select “Buy Now.” Click on “Edit”, make changes, click “Save”. If you check the appropriate box, the entered information will be used by default in the future.
- There is no need to wait for a notification from the post office, since you will determine the location of the shipment using the track number (purchases under $10 are not supplied with it).
- To confirm your identity at the post office, you must present your passport.
- Delivery is also carried out through courier services. Most often, DHL or Express Saver is used, but when placing an order, pay attention to the cost of services: it is often equal to the price of the product itself. To clarify the conditions, click on the inscription next to the “Delivery” item. In the form that appears, you will see a list of companies, prices and availability of offers. Select suitable option, click Ok, and in the future a representative of the company will contact you by phone: you will pick up the goods in person or the courier will come to your home.
- After 1 month storage, the parcel will be returned to the second party of the failed transaction.
If the rules are followed, the process will not be associated with unpleasant surprises.
How to increase your chances of winning a possible dispute
When you make a purchase from an unfamiliar seller, the product you receive does not always match the description. Inconsistencies are common when you turn to Chinese suppliers: products may differ from the photo, be made of a different material, or not function. So that when opening a dispute you have evidence, take a video camera with you:
- remove the issuing process;
- take a close-up of the tracking number and details.
The recording should show how you carefully open the package and take out the contents. If you find any defects, take a close-up of them, contact a postal employee and ask for documentary evidence.
The package must also be weighed upon shipment, but sellers often indicate the weight at random. Although this aspect does not matter, the weight upon issue must necessarily coincide with that indicated during customs clearance. If the difference exceeds 20 g, the opening is performed by a postal employee in the presence of the recipient and the shift supervisor. The rule also applies in the following situations:
- if the packaging is damaged;
- in case of absence customs declaration.
Defects are confirmed by two acts: on external inspection and on attachment, and 1 copy of each document is given to you. You should not accept this parcel, since employees must make a note about the damage to the goods and return it to the sender. You will be given a document, which you will attach to an open dispute on AliExpress. In this case, you do not need to sign the notice!
How to confirm receipt of an order
Because the trading platform works according to the Escrow protection system; when paying for a purchase, funds are not transferred to the seller, but are frozen. In order for the money to reach the sender of the goods, you must confirm receipt of the parcel. Follow this procedure:
- Go to the website, click on “My orders”.
- Select the desired product item, check the box next to it and click “Confirm receipt”.
- A reminder will appear on the screen that you will not be able to file claims regarding the transaction in the future. If you are confident in the quality of the product, select “Confirm”.
- In the form that appears, you can leave a rating for your purchase and service from the seller. It is also possible to post photographs, which in some cases becomes a tool for influencing unscrupulous entrepreneurs: if you receive a low-quality product, you will leave a negative review, which encourages the seller to find a compromise. Also evaluate the correspondence of the contents of the parcel to the descriptions, the promptness in responding to messages and sending the goods.
- If you wish, check the box “Leave a review anonymously” and click “Publish”.
If after receiving the parcel you do not take action, then the transaction is closed automatically after the protection period has expired, and the money is transferred to the sender. But when the store owner has set a maximum deadline to save himself from trouble, and the goods were delivered in a couple of weeks, the procedure is delayed. By taking the time to confirm, you are being polite.
Important nuances: how to protect yourself from deception
Knowing , how to properly receive goods from AliExpress, do not rush to post confirmation. If you have purchased items whose quality you can determine at first glance, you should not delay transferring money to the seller’s account. But when you buy expensive gadgets and want to test them, contact the sender and warn them that you have the product, but you intend to try it out. To do this, just select “My orders” and click on “Message to seller” next to the desired item.
Will the goods arrive if you accidentally confirmed receipt?
Users may confirm receipt in error, which often occurs when viewing orders using mobile version AliExpress. After all, the gray tracking button is located under the bright red “Confirm receipt”, and the person automatically clicks on the more catchy one, and then completes the operation inadvertently.
If you make a mistake, you should take the following steps:
- immediately contact the online support of the trading platform;
- When paying by card, contact your bank to apply for a refund.
The development of events depends on the integrity of the seller, but if he has already sent the order, it will be delivered. True, the opportunity to protect your rights through a dispute will be lost.
When you are not satisfied with the product, open a dispute on AliExpress: by making a video recording and attaching documents, it will not be difficult to prove that you are right. If the quality turned out to be adequate, after a couple of days of testing, send confirmation and thank the other party to the transaction for the level of service - politeness should remain the rule.
About the possibilities quick receipt You will learn about the product by watching the informative video.
Nowadays it is difficult to find a person who has not received a parcel at least once at the state post office. Young people, for the most part, may not have encountered such a phenomenon as Russian Post before, and, perhaps, never planned to do so. But, as they say, it’s better not to guess. Indeed, recently cross-border online trade has been developing rapidly, when buyers order goods on foreign Internet sites and receive them at the local post office.
This article will talk about how to receive parcels correctly, which arrived in your name at the post office, both from abroad and within the country. The procedure will be described using the example of Russian Post. But for some postal operators in neighboring countries, this reminder will also be more than relevant.
So, you have received a notification from the Russian Post that your parcel has arrived at the post office. Of course, if this shipment is expected, and you have a tracking number to track it, you can detect the fact that the parcel has arrived at the post office yourself before receiving such a notification. By the way, the latter may not be brought at all or it may simply be pulled out of your box by “well-wishers”.
What do the majority of people do who have no bitter experience of receiving parcels?
With frantic hope, you fly to the post office, abandoning all important matters, for such a long-awaited package. Stand in a long line, in which from time to time someone argues with a neighbor or a postal worker. But this doesn’t bother you, you are looking forward to your happiness.
Finally, you receive some paper from the postal worker, on which you are asked to leave an autograph. After a short bureaucratic delay, you, with a sweet and friendly face (in best case scenario) department employees hand over the parcel. You rush home to open the package and become the owner of... what? That's right, what we ordered!
But a favorable ending does not always happen. Some lucky customers have found, instead of a long-awaited product, something not quite right - for example, a pack of paper or small brick. After this, the mood drops sharply, all sorts of thoughts pop into my head: how is this possible, why to me, why?
And the answer is simple, you were negligent in the receipt procedure, and this is your punishment.
The correct algorithm for receiving a parcel at Russian Post
There are several ways to proceed correctly in this matter.
The first method is conflict-free and the most problem-free. It is best to “appease” the most accommodating employee of the post office where you plan to receive your parcels most often. It is enough to “thank” a couple of times for good attitude the same chocolate bar, a small “contribution” (some people call it a dachshund). In this case, to resolve the unpleasant situation with the received parcel, you will have a lot of opportunities, up to the execution of acts retroactively, and we think you will also be allowed to open parcels before signing the receipt for receipt.
Moreover, you can arrange for the operator to call you immediately as the parcel arrives at the department, and the problem with the queue is resolved very quickly.
Note: at Russian Post, in branches where there are no windows for issuing parcels, people in need of postal services should be served with priority over those who pay utility bills or other types of payments. It is precisely because of payments that kilometer-long queues are most often created.
But if you are so principled and believe that a little gratitude for a service provided is a bribe, then the second method is suitable for you. Its essence boils down to the following steps:
- Remember the last names and initials of the postal employees with whom you have to communicate. This will be useful in case of conflict situations.
- Do not sign the postal notice until you can verify the integrity of your package. Under the signature box it is indicated that you received the parcel and have no complaints. If a postal employee asks you to sign first, do not agree, but suggest that you follow the regulations.
- According to the regulations, the postal employee issuing parcels MUST (understand how must) weigh the issued shipment so that you can ensure that the actual weight of the parcel matches the data specified in the notification (as well as the tracking status by tracking number when passing through customs).
- In addition to checking the mass, you must provide the parcel for visual inspection, so that you can verify the integrity of the package and no signs of tampering. This opportunity is also provided before signing the receipt notice.
- If a weight deviation of 20 grams or more is detected, and/or traces of damage to the integrity of the outer shell of the parcel are detected, or signs of tampering, for example, breaks in the tape, absence of a customs declaration (for parcels from abroad), damage or absence of an address sticker , the department employee serving you must invite the shift supervisor and jointly open the parcel with you.
Note: film the process.
If you notice substitution or damage to the contents of the parcel, the responsible postal employee (shift senior) is obliged to draw up an “External Inspection Report” and an “Enclosure Report”, according to Form 51. Each report must be drawn up in two copies (one for you and for mail). It happens that the parcel arrives at the post office already with a certificate. Most often, this happens when customs reveals a significant deviation from the declared weight and draws up a “Weight Discrepancy Report”, and sometimes the parcel is opened (in this case there should be an “Opening Report”).
In any of these cases, the recipient has the right to demand that the parcel be opened together with a competent postal employee and, if a problem is identified, to draw up the above acts. By the way, even if you have no concerns about damage to the contents of the parcel, but there are signs of damage to the packaging, you have the right to demand an opening procedure.
If the integrity of the parcel was not compromised or an opening was performed, as a result of which you were convinced that everything was in order with the contents, then you can safely pick up the parcel and sign the notice. Otherwise (contents damaged or stolen), follow further instructions.
- Sign only completed acts. Do not sign the notice.
- If the parcel is from Russia (within the country), then pick up the parcel. Write a claim to the Russian Post (or its EMS division, if the parcel was sent through it). If you do not receive a response to your claim within a month, you can safely go to court with the signed documents.
- If the parcel arrived from abroad (product from AliExpress), then it is better to refuse to receive it and indicate that you refused to receive the parcel due to its damage or substitution. Again, do not sign the notice. After this, the problematic parcel will be sent back to the sender, and the tracking number (if the parcel was properly registered) will be indicated new status: “Sent for export.” You can inform the seller that you did not receive the parcel, and it will be returned to him. It is not necessary to report the reasons for such a turn of events, and the seller will not be able to find out about this right away. Open a Dispute and receive money if you have not received it within the allotted time. If there was no tracking number, then there will be no problems with the seller at all - you will immediately open a Dispute.
Forewarned is forearmed"
Postal employees are ordinary people, who, like everyone else, want to simplify their work as much as possible and avoid unnecessary problems as much as possible. Therefore, they can persuade the recipient to take some actions that may subsequently complicate his situation.
Here is an example of such tricks and how to react to them:
Situation: You are required to sign the receipt before the parcel is inspected and weighed.
Solution: be persistent and disagree, citing established order.
Situation: you are refused to open the parcel with the drawing up of the relevant acts in form No. 51.
Solution: it is illegal. You can safely complain to higher authorities (the main post office of the city), call the call center and make an entry in the complaint book.
Situation: you are informed about the absence of forms in Form No. 51.
Solution: The forms are publicly available on the Internet, and you can bring them with you ahead of time (or when the need arises).
Situation: you are required to sign a notice of receipt of the parcel after drawing up and signing the acts.
Solution: do not agree with this illegal requirement, because if you sign it, then the chances of getting a refund from the seller in a Dispute on AliExpress as a result of non-receipt will be significantly reduced, and it will be difficult to prove damage or theft of the contents of the parcel (you will sign about receipt and absence claims).
Situation: you are informed that the parcel has traces of opening, as this was done during customs control. Therefore, you must sign the receipt document.
Solution: disagree and explain to the employee that when opened at customs, the parcel is sealed with special customs tape and a “Customs Inspection Report” is drawn up, which is signed responsible person(from customs) and two postal employees present at the opening. And even in this case, the recipient has the right to open it and draw up a report to make sure that what is described in the customs report corresponds to the real state of affairs. Re-glued tape, which differs from the branded/factory one, or an insurance postal flap with declarations, re-glued on side edge parcels to hide traces of interference are good reasons for drawing up an act.
Situation: a branch employee informs you that Russian Post is not responsible for international shipments.
Solution: They want to deceive you. Do not agree, and explain to the postal worker that such responsibility is enshrined in both domestic and international laws. Naturally, responsibility begins from the moment the MPO enters the territory of the Russian Federation.
Situation: You are advised that you are not entitled to claim insurance compensation for a damaged/stolen package. This, supposedly, can only be done by the sender.
Solution: This is not true. According to the law, after receiving the shipment, the recipient becomes the owner of the parcel and has the right to demand compensation in the country where he received such a shipment from the company that delivered it.
Influence measures in resolving controversial issues
As noted above, the best way To avoid most conflicts and complications with receiving parcels at Russian Post is to establish “friendly” relations with a post office employee.
It is worth noting that most often conflict situations do not arise from the fact that postal employees want to deceive you, steal your parcel, or out of malice. During the day of work, their mood is spoiled a hundred times by various capricious clients. Look no further than some pensioners who blame and curse postal workers for delaying their pensions. So sometimes even completely normal operators begin to behave inappropriately towards polite recipients of parcels.
And the salaries of their postal workers are far from the best. Of course, this cannot justify unprofessional service, because you (or the seller who sent the parcel, essentially at your expense) paid a lot of money for the delivery of the parcel. Whether or not to work at the post office is their own decision. But you can still understand them, so it’s worth finding a more delicate approach, thanking them in advance for their good attitude (and not always financially - often a simple “thank you” is enough). It's much easier and more enjoyable than getting into a tough confrontation.
If for some reason it is impossible to reach a consensus, you will probably have to use unpleasant, but necessary to resolve the situation, measures of influence:
- The first step is to demand that the head of the department come to you. Ask him to explain to his subordinates the rules for issuing postal items.
- If the first point did not help (the boss is not there, he himself does not understand this issue or does not want to help, taking the side of the subordinate), then you should call the toll-free number hotline Russian Posts – 8 800 20 05 888 or 8 800 20 05 055 (for EMS Russian Post). It is better to do this directly in the presence of department employees - most often this measure allows you to speed up the resolution of the issue.
The call center operator will need to provide your post office code and address. Next, it is worth explaining the essence of the problem: the requirement to sign a notice of receipt (waiver of claims) before inspecting the parcel, refusal to draw up reports, threats of non-delivery or sending the parcel back to the sender, etc. You can also turn on the speakerphone and invite the responsible employee (or shift supervisor) to comment on your situation.
- Depending on how the issue is resolved after the first two steps, you can make an entry in the book of complaints and suggestions, where you also describe the situation in detail, demand that the issue be dealt with and give a written response within the time limit established by law (30 days). Don't forget to include your full name and residential address.
If the recipient is confident that he is right, then the first 2 measures of influence are usually enough, but in especially severe cases it is necessary to draw up written complaints (3rd point), and also contact higher divisions of the Russian Post.
We wish you not to fall into difficult situations when receiving parcels.
Receiving parcels from AliExpress is the most desirable and important component of shopping in this Chinese online store. For experienced buyers, this is nothing difficult, but beginners may have a lot of questions. In this article you will learn how to receive a parcel from AliExpress, whether you need to pay for it at the post office and much more.
Do I have to pay when receiving a parcel from AliExpress?
The main question that concerns everyone: when receiving a parcel from AliExpress, do you have to pay extra at the post office? No, you don’t need to pay anything additional and it doesn’t matter whether you paid for delivery on AliExpress or it was free.
Only those who make large wholesale purchases or expensive purchases for personal use may encounter an exception to this rule. For residents of the Russian Federation, there is a limit per month for duty-free transportation from abroad per person - the weight of parcels should not exceed 31 kg, and the total cost of the goods should not exceed 1,000 euros.
Few people buy on AliExpress large amounts. However, if this limit is exceeded, an additional fee will need to be paid. If the weight of the parcels is exceeded, you will need to pay 4 euros for each kg exceeded. Example: in a month, purchases were made in the amount of 800 euros, with a total weight of 40 kg. In this case, the parcel weight limit was exceeded by 9 kg. The fee will be 9*4 = 36 euros.
If the limit on the amount of goods is exceeded, you will need to pay a duty of 30% of the excess amount. Example: in a month, purchases were made in the amount of 1200 euros, weighing 25 kg. In this case, the value limit is exceeded by 200 euros and the duty will be (200*0.3) 60 euros. These limits apply not only to residents of the Russian Federation, but also to all countries customs union.
However, some customs union countries have stricter restrictions. For example, in Belarus the maximum value of parcels that is not subject to duties is only 22 euros. If this amount is exceeded, you will need to pay 30% of the excess amount. If the total cost of the goods is more than 1000 euros, then the duty is paid in the amount of 60% of the excess amount. There is also an additional fee for customs clearance parcels cost 5 euros.
For Ukraine, the total cost of duty-free parcels is 150 euros, and the maximum weight is 50 kg. If this amount is exceeded, you will need to pay a duty of 10% of the excess + VAT of 20%, which is charged only on the amount of the duty.
If you are an active AliExpress buyer, then simply count the amount of purchases every month so as not to overpay. But still, these restrictions will not affect many, since most buyers make 5-10 purchases for small amounts every month.
Where to receive parcels from AliExpress?
Where to receive a parcel from AliExpress largely depends on the delivery method. Here you can read more about delivery methods on AliExpress. Let's list the main options where you can receive a parcel from AliExpress:
- Parcels from AliExpress are dropped into the recipient's mailbox.
- The recipient goes to the post office to pick up parcels on his own, having previously received a notification or a phone call.
- The parcel from AliExpress is delivered to the recipient by courier.
The cheapest goods, as a rule, are thrown into the mailbox, and if their size does not allow this, then they call the recipient and ask them to come for them in person. Most parcels must be picked up at the post office in person with a notification. Most rarely, parcels are delivered to the recipient by couriers of various private carrier companies (SDEK and the like).
How to properly receive a parcel from AliExpress?
And yet, how to properly receive a parcel from AliExpress? The easiest way is to receive a parcel that is not tracked. Most often these are goods costing up to $2. Such goods are dropped into the recipient's mailbox. If the size of the parcel is too large, the recipient will receive a call from the post office and be asked to pick up the parcel in person. To do this, you just need to take your passport with you and go to your post office.
Once your review is ready, click on the “Leave Review” button. This will complete confirmation of receipt of the parcel, and your review will help other customers make a choice.
If you haven’t received your parcel from AliExpress, what should you do?
Sometimes when shopping on AliExpress you can encounter negative situations. For example, the item received will be defective or damaged. In this case, you should write to the seller and tell him about your problem, and then open a dispute. We will discuss how to open a dispute on AliExpress in another article.
And if you haven’t received your parcel from AliExpress, what should you do? Sometimes delivery may be delayed through no fault of the seller. I still recommend being patient and waiting at least 2-3 months, unless of course the seller extends the buyer protection period on AliExpress. If, after waiting a certain time, the package from AliExpress is still not received, then confidently open a dispute.
Did you find this article helpful? Then subscribe to our site updates. We will have many more articles coming out in the future. interesting information, which may be useful to you. Enjoy the shopping!
is an intermediary between the seller and the buyer. It guarantees the sale and purchase transaction. If you order free delivery, the goods will arrive at your post office in the city. Courier companies deliver parcels home for money.
We receive a parcel from Aliexpress by mail
Check your mailbox after ordering and paying for the goods. The postman will bring a notice, which he will throw in the box. You don't have to wait for an email notification. Use the tracking number to track the parcel's arrival at its destination and go to the post office. Post office employees do not have the right to refuse to receive a parcel if there is no notification.
To receive the parcel, your actions are as follows:
- Take your passport and postal notice with you. Another document with your photo that confirms your identity will do. It is advisable to take a phone or video camera to record the fact of receiving the parcel. What if it's damaged?
- Write your passport details in the notice in advance. This is your full name, series and passport number, date of issue. You can do this at the post office, but precious time is lost;
- get in line at the window. When it’s your turn, present your passport to the postal employee along with the completed notification;
- the operator will check the information specified in the notice and compare the full name in the passport with the last name and first name on the parcel. If everything goes well, you receive the long-awaited parcel.
In 80% of cases, the parcel is waiting for the owner at the department. But if there are free postmen, they bring it home to the specified address. This service is paid. It is very rare that a small parcel containing cheap trinkets may be put in a mailbox.
Checking the parcel from Aliexpress at the post office
Please pay close attention to the process of receiving your parcel. Check its integrity. If it is opened or severely damaged, refuse to receive it immediately. This will prevent further problems. Immediately record the fact of opening the parcel on video and demand that the head of the post office be invited. Ask the operator to weigh the parcel in front of you. If traces of an autopsy are found, a report is immediately drawn up at the post office. It will be signed by two postal workers and you. One copy will be given to you. The parcel is sent back to China.
To receive your parcel, follow these steps:
- Enter your phone number on the parcel terminal screen. Then enter the confirmation code from the message that came to your phone. Go to your office;
- an inscription will appear on the screen that you have received a package that has not yet been received. Click on it;
- Click on the “Receive parcel” button. One of the cells will open in the terminal and you will receive your parcel. Take it and look carefully to see if there is any damage to it. It is advisable to open the packaging there and look at the ordered product.
You won't pay anything extra. Information about receiving an order via a parcel terminal will be automatically sent to the seller. If the product does not suit you or the integrity of the parcel is damaged, return it back to the seller through the parcel terminal. There is a similar function there. But activate this service in advance, otherwise you will have to film the entire process of receiving the parcel and opening it to open a dispute.
We receive a parcel from Aliexpress from the courier
If the parcel was sent by express delivery DHL, FedEx, EMS, wait for a phone call. They will tell you how to receive the parcel or offer delivery by courier. Agree with the operator on a convenient time and wait for the courier to arrive. Show him your identification document and carefully inspect the parcel. If everything is fine, sign the document offered by the courier confirming receipt of the goods and enjoy the new product. Do not accept parcels that show signs of being tampered with. The courier will draw up the corresponding act, but for this you often have to go to the courier service office.
Don't panic if your package doesn't arrive or they send you another item. Any conflict situations on Aliexpress are resolved quickly, and you will receive your money back or a new parcel with the necessary goods.
